In the next step choose "wipe data/factory reset" use the Volume Down to navigate and the Power button to confirm. Select "Yes--delete all user data". Use Volume Down button to scroll and Power key to select. To restart the phone, select "reboot system now". Success! Your phone should begin the hard reset operation.
After the reset, the phone will reboot to the initial setup screen. IMPORTANT: All of your media, data and settings will be erased. This action cannot be undone. If the Device Protection feature is enabled, it will stay enabled. After the reset, you will need to enter your Google account password to use the phone again.
Firstly, you need to enable the Developer Options on your Alcatel OneTouch Joy Tab 2 OT-9032Z. Go to Settings->>About Phone->> and press the Build Number 6 to 7 times until you see a pop message that shows you “You are now a developer”. Into the Developer Options, now you need to Enable USB Debugging, and the OEM Unlock Option.
Link below will tell you how to remove battery, click on 2nd link for more models if yours differ.for battery removal. 3rd link gives more info. on trouble shooting your device and how to do a hard reset. Good luck. I hope this helped you out, if so let me know by pressing the helpful button. Alcatel One Touch Fierce Battery Replacement

Click on “Reset options” from this section it will allow us to restore network options, applications or reset the Alcatel OneTouch Pop Up completely. 5- Fifth step: Click on the last option called “Erase all data (factory reset)” or simply “Factory data reset”.

Hard Reset Alcatel One Touch Tablet,ALCATEL One Touch Pixi 3,onetouch, pixi, alcatel, tablet,Factory, Factory Mode, Wipe all Data, Bypass Lock Screen, Screen
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    • how to reset alcatel one touch when locked